Privacy policy

PERSONAL DATA PROCESSING

This privacy notice provides information about the personal data processing carried out by Sofina Ltd. (hereinafter referred to as the Company).

The Company recognizes that the protection of personal data is important to its clients, partners, and other data subjects (hereinafter referred to as data subjects) and is committed to respecting and safeguarding the privacy of each data subject.

This privacy notice is intended for you, our clients and partners, as well as your representatives (employees and other authorized persons who maintain contact with the Company). It explains and informs you about how personal data is processed and what rights you and your representatives have.

In processing personal data, the Company complies with all applicable legal acts governing personal data protection, instructions from competent authorities, as well as established standards and procedures to ensure that personal data is processed accurately, fairly, lawfully, transparently, and securely.

Personal Data Controller – Sofina Ltd., Company code: 222846880, registered address: Mėnulio g. 6, Vilnius, Lithuania, LT 04326, email: info@sofina.lt, phone number: +37061388808. The Company has appointed a data protection officer, with whom you can contact using the provided contacts.

You provide your personal data to the Company voluntarily. The Company is required to process them in order to enter into contracts with you, properly fulfill obligations towards you, and meet other legal obligations. Without your personal data, the Company will not be able to enter into transactions with you or provide the services you need.

Purposes and Legal Grounds for Personal Data Processing – the conclusion and performance of contracts with clients, including the recovery of debts from customers who do not fulfill their obligations (legal ground: data must be processed to perform the contract; also, data must be processed to protect the Company’s legitimate interests when the Company processes personal data of your representatives authorized to maintain contact with the Company), mandatory accounting of economic transactions (legal ground: the performance of legal obligations imposed on the Company), business operations analysis (statistics) (legal ground: the Company’s legitimate interest in analyzing its business operations and keeping statistics).

Recipients of Personal Data – the Company's employees, as well as the Company’s partners to whom, in order to fulfill obligations to you, we may transfer your personal data necessary for the execution of your orders. In cases prescribed by law, the Company may also disclose your data to relevant state authorities.

How and Why We Collect and Use Your Personal Data

Sofina Ltd. requires your personal data, which may be collected in the following ways. This privacy policy describes what you can expect when the company collects personal data about:

  • visitors to the website (www.sofina.lt);

  • individuals who contact us;

  • individuals who purchase our products;

  • candidates for job positions.

Contacting Us

Our website provides several ways to contact us. All messages are reviewed by us, and we respond directly. When you contact us via the website, you will provide us with your name, surname, phone number, and email address. If you contact us by email, we will process your data, including your name, surname, email address, and the content of the correspondence. Such data will be processed to prepare for the execution of a contract. If you do not provide your contact information, we will not be able to contact you. Please note that the website may also use email tracking or blocking software, and you must ensure that no illegal content is included in your emails. If an order is being executed, the electronic order version will be stored in the prescribed manner, and if no order is made, the inquiry form and correspondence are deleted from the company’s email, except for information that is subject to other retention terms as set out in the privacy policy or applicable laws.

All personal data that you provide when communicating with us is used solely for the purposes stated above and for reviewing communications and managing communication flows. We commit to not using your personal data in any publications in a manner that would allow identification of your personal identity without your explicit consent. Please ensure to notify us of any changes to your personal data.

Typically, we do not disclose your personal data; however, to ensure the continuous operation of our services and the proper delivery of goods, we may share information about you with our employees, such as administration, managers, production supervisors, when reasonably required for these purposes as outlined in this privacy policy. In certain circumstances, we may be required to disclose personal data when:

  • we must disclose information by law, including cases where we must disclose personal data to tax administrators and law enforcement authorities for crime prevention and detection;

  • we must disclose personal data for legal procedures, to obtain legal advice, or when it is necessary to establish, exercise, or defend our rights;

  • the information must be disclosed to protect our or others' interests (for example, to prevent fraud);

  • the information must be disclosed to protect your vital interests (e.g., if you feel unwell on our premises, and we need to seek medical assistance).

The Company retains personal data only as long as necessary to fulfill the purposes of data processing or as required by legal acts, or until the limitation period for any claims expires.

You have the right to request access to your personal data processed by the Company, request correction or deletion, restrict the processing of your data, or object to the processing, as well as the right to data portability.

When the Company processes your personal data based on legitimate interests, you have the right to object at any time to the processing of your personal data for reasons specific to your situation.

The right to request data deletion, the right to restrict processing, the right to data portability, and the right to object to data processing are not absolute, and legal acts may impose additional conditions for their implementation.

You have the right to request that we delete your personal data. Please note that we can only fulfill such a request if:

  • your personal data is no longer necessary for the purposes for which it was collected or processed (for example, we need your personal data to respond to your inquiries);

  • the collection, storage, or use of personal data is prohibited by law;

  • your personal data is no longer necessary to establish, exercise, or defend a legal claim, such as in a legal process.

You have the right to request us to limit the processing of your personal data or not to process it:

  • during the period required to verify the accuracy of your personal data when you raise objections regarding data accuracy;

  • when our processing, storing, or using of your personal data is unlawful, but you decide not to request its deletion;

  • when your personal data is no longer necessary for us, but you need it to establish, exercise, or defend a legal claim;

  • during the period required to determine whether we have a more significant legal basis to continue processing your personal data if you have exercised your right to object to the processing of personal data.

You have the right to request the transfer of data we have received from you with your consent or for the purpose of contract performance. If you exercise this right, at your request, we will transfer a copy of your provided data.

You have the right to object to the use of your personal data:

  • when we use such data to protect our legitimate interests, but we do not have a more significant legal basis to continue using your personal data.

Complaints

You are important to us, and we take the protection of your personal data seriously. We apply strict standards to the collection and use of personal data. Therefore, we take any complaints related to the use of your personal data very seriously and ask that you inform us of any issues. When you contact us to file a complaint, we use your personal data only to investigate the complaint, respond to it, and evaluate the quality of our services. If the complaint concerns a member of our team, we may need to disclose your identity to this person. You can indicate that you do not wish your personal identity information to be disclosed, and we will make an effort to respect your request. However, it may not always be possible to review the complaint anonymously. If you are dissatisfied with our response, you may also file a complaint directly with the State Data Protection Inspectorate. You also have the right to file a complaint with the supervisory authority in the member state of your residence, employment, or where the alleged infringement occurred.

If you are concerned about the Company’s actions/inactions, which you believe may not comply with this privacy notice or legal requirements, you may contact the Company at any time in any convenient manner.

If the issue cannot be resolved with the Company, you have the right to contact the State Data Protection Inspectorate, which is responsible for the supervision and control of compliance with personal data protection laws.

If necessary, the Company has the right to update the information provided above.

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